Refund & Cancellation Policy

Last updated: 6 October 2026

This policy covers payments made to Caasaa AI Innovations Pvt Ltd for Cowazo subscriptions. It does not cover payments a business collects from its own customers through Cowazo’s invoice payment links — those are between that business and its customer.

1. Try before you pay

Every new workspace gets a 15-day free trial with no card needed, so you can check that Cowazo fits before paying anything.

2. Cancelling

• The workspace owner or an admin can cancel any time in Settings → Plan & billing.
• Your paid plan keeps working until the end of the period you have already paid for. After that the workspace moves to the free plan; your data stays and you can export it or upgrade again at any time.
• Nothing more is charged after you cancel.

3. Refunds

• Monthly plans are not refunded for the month already started.
• Yearly plans: if you cancel within 7 days of paying for a new yearly plan, we refund the full amount. After 7 days, yearly plans are not refunded for the remaining months; the plan continues until the end of the year.
• Moving to a lower plan or removing users takes effect from the next renewal; the current period is not refunded.
• If you were charged twice, charged the wrong amount, or charged after cancelling, we refund the extra amount in full.
• If Cowazo is unavailable for a long period because of a fault on our side, write to us and we will offer a fair credit or refund for that time.

4. How to ask for a refund

Email support@cowazo.com from the workspace owner’s email address with the workspace name, the payment date and amount, and the transaction or invoice number. We reply within 2 working days.

Approved refunds go back to the original payment method (card, UPI, net banking or wallet) within 5–7 working days of approval; your bank may take a few more days to show it. Payments made offline are refunded by bank transfer.

5. Contact

Caasaa AI Innovations Pvt Ltd, Noida, Uttar Pradesh, India
Email: support@cowazo.com